1. Do I need an appointment?

Due to the vast variety of types of orthotics and prosthetics, a physician’s prescription is required for almost all of our services. This assures that you are receiving the correct item. We want the items to benefit, not harm, the patients.

2. Does Lambert's accept health Insurance and Medicare?

We are providers for Blue Cross, Peoples Health (Tenet Choices 65, Secure Health, and others), Medicare, Office of Group Benefits, and United Health Care** We also accept Medicaid* and Workers Compensation claims.
*Medicaid requires that we submit the prescription for prior authorization, which may take 4 – 6 weeks to receive.
**We only accept United Healthcare for prosthetic services. This does not apply to United Healthcare Community Plan.

3. Do you charge for office visits or consultations?

The patient is only charged for the actual items received. There is no additional charge for your office visit. Consultations are free of charge.

4. Do I need a prescription?

In general, most items we provide require a prescription. This is to assure that you receive the correct type of orthosis or prosthesis for your particular condition. We want the items to benefit, not harm, the patients. Also, all forms of insurance require a prescription to file a claim.

5. How long will it take for me to receive my product?

Many items we provide are in stock. You can receive it the same day. If we do not have your size, we will order it and give an estimated time for it to arrive. Custom items are made in our laboratory and take different amounts of time to fabricate. Your practitioner will give you a time frame when you are measured.

6. How long should I wear my brace each day?

This should be discussed with your physician. Many braces are only worn during waking hours; some conditions benefit more if the braces are worn while sleeping.

7. How do I take care of my device?

Your practitioner will discuss this with you. Each item has its own care instructions. Some can get wet, others cannot.

8. Will I need special shoes?

Athletic type shoes are recommended for most braces. You can discuss this with your practitioner when you are fitted.

9. What do I do if my device breaks or needs adjustment?

Although rare, sometimes devices break. Sometimes adjustments are needed. In either case, stop wearing your device and call the office immediately to schedule an appointment.